Staff create the entry
An authorized organization user adds the customer to the appropriate daily queue.
A product of BuildMint Software
BuildMint Queue
BuildMint Queue is a virtual queue management system developed by BuildMint Software for small and medium service businesses. Staff manage the day's queues while customers follow their place from a private ticket page.
Free includes 300 visits per calendar month, one location, and one organization user.
Staff dashboardQR or secure linkCustomer tracking
What it solves
Keep the queue visible without keeping everyone in a physical line
Customers often ask when they are next because the queue is difficult to see. BuildMint Queue gives staff one operational view and gives each customer a ticket-safe page showing their number, status, position, current number, and service-provider availability.
A customer does not need an account. Staff create entries, then share the QR code, short code, or unguessable public tracking link.
How it works
A focused daily queue workflow
The customer gets a ticket
The customer opens a QR code or secure link and can follow progress without an account.
Staff call and complete
Queue actions preserve operational history while the customer's status stays current.
Verified capabilities
Useful without unnecessary enterprise complexity
- Operational dashboards for active queues and entries
- Multiple queues and configurable organization labels
- QR, short-code, and secure-link customer tracking
- Locations and organization users within plan limits
- Per-location reporting on Free
- Retained history, consolidated reports, advanced analytics, and CSV export on Queue Plus
See the authoritative feature list or review current pricing.
Relevant workflows
Designed for service businesses that manage walk-ins and daily queues
Clinics and dental clinics
Make walk-in position visible without treating Queue as an EMR, EHR, or medical-record system.
Salons and barbershops
Organize walk-ins while keeping queue management distinct from appointment scheduling.
Vehicle services
Preserve front-of-house order for car washes and auto repair counters without claiming bay, repair-order, parts, or invoicing management.
Veterinary clinics
Let owners follow progress while waiting with their pets nearby.
Government and service offices
Configure labels, locations, service providers, and queues for straightforward service workflows.
Other queue-based businesses
Adapt the same focused workflow to organization terminology.
Built by BuildMint Software
A live SaaS product, not a concept project
BuildMint designed, engineered, tested, deployed, and operates BuildMint Queue across its frontend, backend, authenticated staff experience, subscription billing, multi-tenant data model, reporting, and cloud infrastructure.
That product ownership gives BuildMint practical experience with the decisions behind a production subscription application: plan limits, tenant isolation, public versus authenticated routes, operational workflows, support, billing states, and data lifecycle controls.
Explore product engineering servicesQueue management guides
Plan the workflow before choosing software
Start with the practical queue management system guide, compare virtual and physical queues, or review queue software pricing models.
Two practical paths
Use BuildMint Queue, or build for a more specialized workflow
If the focused Queue workflow fits, start on the Free plan. If you need appointments, clinical records, payments, inventory, repair orders, deep integrations, or a distinct operating model, BuildMint can discuss a purpose-built business system.